"This course is designed to bring you to a higher standard of expertise in your chosen field with content that's delivered by professional trainers across a range of different subjects. The topics covered in this program are as follows: 1- Product and Service Knowledge 2- Keeping your knowledge up to date 3- Customer Focused Experience 4- Understanding your customers 5- So, how do we build trust? 6- Dealing with customer needs 7- Right First Time 8- Initial Contact with Customer""This course is designed to bring you to a higher standard of expertise in your chosen field with content that's delivered by professional trainers across a range of different subjects. The topics covered in this program are as follows: 1- Product and Service Knowledge 2- Keeping your knowledge up to date 3- Customer Focused Experience 4- Understanding your customers 5- So, how do we build trust? 6- Dealing with customer needs 7- Right First Time 8- Initial Contact with Customer"